Conversations with Things: UX Design for Chat and Voice
Diana Deibel, Deibel, Diana,
Mapping Experiences
James Kalbach
UX Strategy
Jaime Levy
Emotionally Intelligent Design
Pamela Pavliscak
This Is Service Design Doing
Adam Lawrence, Marc Stickdorn, Markus Hormess, Jakob Schneider, Stickdorn Marc
Confident DevOps
Mark Peters, Peter Mark
Confident UX
Adrian Bilan
Laws of UX
Jon Yablonski
Universal Principles of UX
Irene Pereyra



